80% of Tickets. Handled Automatically.
in Mackay
We build and deploy an AI support agent trained on your documentation. It handles common queries instantly, resolves issues in under 60 seconds, and escalates edge cases to your team — without a single extra hire. Built and managed remotely for service businesses across Mackay, QLD.
Trusted by Australian service businesses. From A$3,000–A$7,500.
Typical client results in the first 90 days
Based on average across active AI customer support deployments
Why Mackay?
Serving businesses in the growing Australian Mackay, QLD market
Mackay service businesses face the same pressure every market does — rising ad costs, tighter margins, and more competition from better-resourced operators. AI systems level the playing field by automating the work your competitors are still doing manually. We build, deploy, and manage everything remotely — live in 14 days, results guaranteed.
What's included
What you get in Mackay
Knowledge Base Training
Your AI trains on every doc, FAQ, email, and past support ticket. The more you feed it, the smarter it gets — and it never forgets.
Instant Resolution
AI resolves 80% of inbound tickets in under 60 seconds. No wait time, no queue, no frustrated customers sitting on hold.
Smart Escalation
Billing disputes, complex cases, and emotional situations get escalated instantly — with full context already written for your team.
Your AI agent live
within 7 days.
Knowledge Audit
We collect every doc, FAQ, policy, and past support ticket. This becomes your AI's training dataset — the more complete it is, the more it can resolve without escalating.
Agent Build
We build and train your AI support agent on your specific products, services, pricing, and policies. Every response is on-brand and accurate.
Integration & Testing
Connected to your support platform (Intercom, Freshdesk, email, or custom). Tested across 200+ real scenarios before going live.
Deploy & Monitor
We go live, monitor CSAT scores, resolution rates, and escalation triggers. Weekly refinements to improve accuracy as new issues emerge.
Everything trained.
Everything managed.
- AI support agent build and training
- Knowledge base upload and structuring
- Support platform integration (Intercom, Freshdesk, or custom)
- Escalation rules and team routing
- Canned response library (100+ scenarios)
- CSAT tracking and reporting setup
- Tone and brand voice calibration
- Monthly retraining with new data
- Priority escalation for urgent issues
- Weekly performance review
One-time build fee
A$3,000–A$7,500
- Knowledge base upload and training
- AI agent build + tone calibration
- Platform integration
- 200-scenario testing
- Go-live support
Setup + Management
A$3,000–A$7,500
+ A$2,200–A$5,000/mo / month
- Monthly knowledge base updates
- CSAT monitoring + reporting
- Ongoing retraining
- Escalation optimisation
- Priority support
Not sure what to automate? Book a free audit and we'll map your top 20 support scenarios for free.
What happens when
support never sleeps.
Our support inbox went from 200 tickets a week to 40. The AI handles everything routine and only escalates the genuinely tricky stuff. Our team is transformed.
Sarah Chen
Director · Bright Smile Dental
Members get answers instantly now, even at midnight. Our front desk used to spend hours on the phone answering the same five questions. That's completely gone.
Marcus Reid
Owner · Iron Forge Gym
Client CSAT actually went UP after we deployed AI support. Turns out instant answers beat waiting for a human reply. We should have done this years ago.
Alex Reeves
Founder · Lumen Marketing Studio
Industries we serve in Mackay
Pair it with
AI Voice Agents
Pair your text support agent with inbound call handling for complete customer coverage.
AI Workflow Automation
Connect your support agent to your CRM, billing, and operations stack automatically.
AI Lead Generation
Convert support interactions into upsell opportunities automatically with AI-triggered sequences.
FAQ
Common questions about 80% of Tickets. Handled Automatically. in Mackay
How does 80% of Tickets. Handled Automatically. work for businesses in Mackay?
We build and deploy a custom 80% of Tickets. Handled Automatically. system for your Mackay business remotely. Setup takes 14 days, after which the AI runs 24/7 on your behalf — handling the exact workflows your team used to do manually.
What does 80% of Tickets. Handled Automatically. cost in Mackay?
Setup starts from A$3,000–A$7,500. This covers the full build, integration, testing, and go-live. Ongoing managed service (monitoring, updates, reporting) is available after that on a monthly basis.
How long until I see results in Mackay?
Most Mackay clients see measurable results within the first 30 days. Your AI system is live within 14 days of onboarding — and starts working immediately from day one.
Do I need to be physically based in Mackay?
No — we work remotely with businesses everywhere. As long as your customers are in Mackay, we can build systems tailored to that specific market, including local pricing and market context.
What types of businesses in Mackay benefit most from 80% of Tickets. Handled Automatically.?
Any service-based business in Mackay that handles leads, bookings, or customer communication — gyms, dental clinics, real estate agencies, law firms, home services, and more. If you're doing it manually right now, we can automate it.
Stop Answering the Same Questions. Let AI Handle It.
Book a free 30-minute AI audit. We'll show you exactly how an AI support agent would handle your top 20 most common queries — before you spend a dollar.